Last Updated: February 27, 2026
NOTICE AND ACCEPTANCE OF TERMS
These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) are entered into by and between you (“you,” “your,” or “User”) and MANZ, LLC, doing business as Lead to Service (“Lead to Service,” “Company,” “we,” “us,” or “our”).
These Terms of Service, together with any documents they expressly incorporate by reference (including our Privacy Policy), govern your access to and use of:
• Our website located at leadtoservice.com (the “Website”)
• Our Platform services, including CRM tools, automation, analytics, and related features (the “Platform”)
• Our implementation and setup services (the “Implementation Services”)
• Any content, functionality, products, and services offered on or through the Website or Platform (collectively, the “Services”)
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. By accessing or using our Website, Platform, or Services, or by clicking to accept or agree to these Terms when this option is made available to you, you accept and agree to be bound by these Terms of Service and our Privacy Policy, incorporated herein by reference.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.
1.1 Age Requirements
Our Services are intended for users who are at least 18 years of age or the age of majority in their jurisdiction. By using our Services, you represent and warrant that:
• You are at least 18 years old or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into a binding contract with the Company
• You meet all eligibility requirements stated in these Terms
SMS Program Age Restriction: You must be 18 years or older to participate in our SMS/text messaging program.
If you do not meet these requirements, you must not access or use our Services.
1.2 Business Use
Our Platform and Services are designed primarily for business use. By using our Services, you represent that you are using them for lawful business purposes or professional use.
1.3 Account Registration
To access certain features of our Services, you may be required to register for an account. When you register, you agree to:
• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Immediately notify us of any unauthorized access or use of your account
• Accept responsibility for all activities that occur under your account
You are solely responsible for any and all activities conducted through your account. We reserve the right to suspend or terminate accounts that provide false, inaccurate, or misleading information.
1.4 Corporate Accounts
If you are registering an account on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” and “your” refer to both you as an individual and the entity you represent.
Lead to Service provides software platform services and professional implementation support for business automation and customer management.
2.1 Platform Services (SaaS)
• Our Platform provides tools and features for business operations, which may include:
• Customer relationship management (CRM) and database tools
• Communication and messaging capabilities
• Workflow automation and business process tools
• Analytics, reporting, and performance tracking
• Integration capabilities with third-party services
• Website hosting and content management features
The Platform is powered by third-party infrastructure providers, including GoHighLevel, Stripe, and other technology partners.
2.2 Implementation Services
• We offer professional services to help you set up and configure your account, including:
• Initial account setup and configuration
• Custom design and development work performed in your account
• AI system training and configuration (such as chatbots or automated response systems) - subject to AI limitations and disclaimers in Section 7
• Workflow and automation setup
• Integration configuration with your existing tools
• Training and onboarding support
Important: All Implementation Services are performed within your own Platform account. You retain full ownership and control of your account, data, and all systems we configure for you.
2.3 Client Control and Responsibility
You Control Your Systems:
Once Implementation Services are complete, you have full control over:
• All content, messaging, and communications sent from your account
• All marketing campaigns, emails, SMS, or calls initiated through the Platform
• All customer data and contact lists in your account
• All business decisions regarding use of the Platform features
We Do Not:
• Run marketing campaigns on your behalf
• Send communications to your customers or contacts
• Generate leads for your business
• Make business decisions about your marketing activities
• Control the content or targeting of your communications
You Are Responsible For:
• All content created or distributed through your account
• Compliance with all applicable laws (TCPA, CAN-SPAM, GDPR, etc.)
• Obtaining necessary consents from individuals you contact
• Maintaining accurate and compliant contact lists
• Your own marketing strategies and business practices
2.4 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services, except as required by law.
3.1 Company Ownership
All content, features, and functionality of our Website, Platform, and Services, including but not limited to:
• Text, graphics, logos, images, icons, photographs, and videos
• Software, code, and technology
• Website design, layout, and overall look and feel
• Trademarks, service marks, and trade names (whether registered or unregistered)
• Proprietary methodologies, processes, and workflows
• Training content, templates, and resources
are the exclusive property of Lead to Service or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
3.2 Limited License to Users
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
• Access and use the Services for your internal business purposes
• Use the Platform tools to manage your business operations and customer relationships
• Download and use materials provided through the Services for your business use
This license does NOT permit you to:
• Resell, redistribute, or transfer your access to the Services
• Share your account credentials or access with unauthorized third parties
• Copy, reproduce, modify, or create derivative works of our proprietary materials
• Reverse engineer, decompile, or disassemble any software or technology
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Use our intellectual property to create competing products or services
• Claim ownership over any of our intellectual property
3.3 User-Generated Content
When you use our Services to create content (such as websites, messaging templates, landing pages, or other materials), you retain ownership of your content. However, you grant us a worldwide, royalty-free, sublicensable license to use, reproduce, store, and process your content solely to provide the Services to you.
3.4 Feedback and Suggestions
If you provide us with feedback, suggestions, or ideas regarding our Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution to you.
3.5 Third-Party Intellectual Property
You represent and warrant that any content you upload, submit, or use through our Services:
• Does not infringe on any third-party intellectual property rights
• You have all necessary rights, licenses, and permissions to use such content
• Complies with all applicable laws and regulations
You agree to indemnify us against any claims arising from your violation of third-party intellectual property rights.
4.1 General Use Requirements
You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not use our Services:
• In any way that violates any applicable federal, state, local, or international law or regulation
• For any illegal, fraudulent, or malicious purpose
• To harass, abuse, harm, threaten, or intimidate any person or entity
• To impersonate or attempt to impersonate the Company, our employees, another user, or any other person or entity
4.2 Prohibited Activities
You specifically agree NOT to:
Platform and System Security:
1. Attempt to gain unauthorized access to our Services, servers, networks, or databases
2. Introduce viruses, malware, Trojan horses, worms, or other malicious code
3. Circumvent, disable, or interfere with security-related features
4. Use any automated system (bots, scrapers, spiders) to access the Services without our written permission
5. Attempt to decipher, decompile, disassemble, or reverse engineer any software
6. Interfere with or disrupt the integrity or performance of the Services
7. Probe, scan, or test the vulnerability of our systems
Content and Intellectual Property:
8. Copy, reproduce, modify, distribute, or create derivative works of our proprietary content
9. Delete or alter any copyright, trademark, or proprietary notices
10. Use our trademarks, logos, or branding without prior written consent
11. Frame or mirror any part of the Services without our express written permission
12. Collect or harvest user information without consent
Account Misuse:
13. Share your account credentials or allow unauthorized access to your account
14. Create multiple accounts for fraudulent purposes
15. Sell, trade, or transfer your account to another party
16. Use the Services on behalf of any third party without proper authorization
Platform Abuse:
17. Use the Services to send spam, unsolicited communications, or engage in phishing
18. Abuse, harass, threaten, or intimidate other users or our employees
19. Upload or transmit content that is illegal, obscene, defamatory, or violates any rights
20. Use the Services to compete with us or create a competing service
21. Systematically retrieve data to create a competing database or service
22. Make excessive or unreasonable demands on our support resources
Your Compliance Obligations:
23. You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, including CAN-SPAM, TCPA, GDPR, CCPA, and other marketing and privacy regulations
24. You may not use the Platform to send communications that violate applicable laws
25. You may not send misleading, deceptive, or fraudulent messages through the Platform
26. You may not misrepresent your identity or the source of communications sent through the Platform
27. You may not engage in practices that damage our infrastructure, sender reputation, or IP addresses
4.3 Consequences of Violations
Violation of this Acceptable Use Policy may result in:
• Immediate suspension or termination of your account
• Removal of content that violates these Terms
• Legal action, including seeking injunctive relief and damages
• Reporting to law enforcement authorities
• Billing for damages caused by your violations
We reserve the right to investigate violations and cooperate with law enforcement authorities in prosecuting users who violate these Terms.
5.1 Platform Infrastructure
Our Platform services utilize third-party infrastructure providers, including GoHighLevel, Stripe, and other technology partners. By using our Platform:
• You acknowledge that the underlying infrastructure is provided by third-party vendors
• We will use commercially reasonable efforts to maintain uptime and availability
• We are not responsible for downtime, outages, or issues caused by third-party infrastructure providers
• We may perform scheduled maintenance that temporarily interrupts service
5.2 Data Ownership and Access
Your Data:
• You retain full ownership of all data you input into the Platform (customer data, contact lists, content, etc.)
• We will not access, use, or disclose your data except as necessary to provide the Services or as required by law
• You are responsible for the accuracy, legality, and compliance of your data
• You grant us a limited license to process your data solely to provide the Platform services
Our Data:
• We retain ownership of all analytics, aggregated data, usage statistics, and system performance data
• We may use anonymized, aggregated data for service improvement and business purposes
5.3 Your Responsibilities for Platform Use
When using the Platform to communicate with your customers or contacts, you are solely responsible for:
• Obtaining Consent: Ensuring you have proper consent or legal basis to contact individuals
• Compliance: Following all applicable laws including TCPA, CAN-SPAM, GDPR, CCPA, and industry-specific regulations
• List Management: Maintaining accurate contact lists and honoring opt-out/unsubscribe requests
• Content: Ensuring all messaging content is truthful, not misleading, and complies with advertising laws
• Do Not Call/Email Lists: Respecting national and state do-not-contact registries
• Consent Records: Maintaining records of consent for communications you send
We are not responsible for and have no liability for your marketing practices, compliance violations, or the content of communications you send through the Platform.
5.4 Service Levels and Uptime
• We target 99.5% uptime for our Platform services, excluding scheduled maintenance
• We will provide notice of scheduled maintenance when reasonably possible
• We are not liable for service interruptions caused by third-party providers, internet outages, force majeure events, or circumstances beyond our reasonable control
• Service level commitments, if any, are specified in your subscription plan details or order confirmation
5.5 Data Backup and Recovery
• We perform regular backups of Platform data
• We will use commercially reasonable efforts to restore data in the event of data loss
• You are responsible for maintaining your own backups of critical data
• We are not liable for data loss except as specified in these Terms or as otherwise agreed in writing
5.6 Platform Communications and Deliverability
When using Platform features for communications (email, SMS, calls):
• Deliverability depends on many factors including sender reputation, content quality, recipient engagement, and provider filters
• We make no guarantees regarding delivery rates, inbox placement, or contact success rates
• We may suspend your Platform access if you engage in spam, abuse, or activities that damage our infrastructure or reputation
• We reserve the right to review Platform usage to protect our systems and ensure compliance with our policies
5.7 API Access and Integrations
If you use API access or third-party integrations:
• API access is subject to rate limits and usage restrictions
• You must secure your API keys and not share them with unauthorized parties
• We may modify, restrict, or discontinue API access at any time
• Third-party integrations are subject to the terms of the third-party providers
• We are not responsible for issues caused by third-party integration failures
6.1 Scope of Implementation Services
Implementation Services include setup, configuration, and customization work performed in your Platform account, such as:
• Account setup and initial configuration
• Design and development of websites, funnels, or pages
• AI system configuration (chatbots, automated responses, call handling) - subject to Section 7
• Workflow and automation setup
• Integration configuration
• Training and documentation
6.2 Ownership and Control
Work Product:
• All custom work is performed directly in your Platform account
• Upon full payment, you receive full rights to use all work product for your business
• We may retain portfolio rights to showcase general examples of our work (without your confidential information)
Your Account:
• You own and control your Platform account
• All systems, automations, and content configured in your account belong to you
• We will not access your account after project completion except for support purposes or with your permission
6.3 Third-Party Components
• We may use third-party themes, templates, plugins, or tools that have their own licenses
• You are responsible for complying with any third-party license terms
• We are not responsible for issues caused by third-party components after project delivery
6.4 Performance and Results
• We will use commercially reasonable efforts to deliver quality Implementation Services
• We make no guarantees regarding specific business results, performance metrics, or outcomes from systems we configure
• System performance depends on many factors outside our control, including your business practices, market conditions, and your use of the Platform
6.5 Post-Implementation Support
• Implementation Services include a defined period of adjustment and refinement as specified in your order details or project proposal
• Ongoing support, maintenance, and modifications after the implementation period may incur additional fees
• You are responsible for maintaining and updating your own account unless otherwise agreed in writing
7.1 AI System Configuration and Implementation
When you engage us to configure AI-powered systems (including but not limited to AI receptionists, chatbots, automated response systems, or other artificial intelligence features), we will use commercially reasonable efforts to:
• Train AI models based on information you provide about your business
• Configure AI systems to respond appropriately to common inquiries related to your services
• Set guidelines, rules, and parameters for AI behavior
• Test AI functionality before deployment
However, you acknowledge that our configuration efforts are limited to setup and training parameters, and we have no control over the underlying AI technology itself.
7.2 Third-Party AI Technology
You expressly acknowledge and agree that:
• AI systems utilize third-party artificial intelligence technology and models that we do not own, control, or operate
• The underlying AI technology is provided by third-party vendors and service providers
• AI models are developed and trained by third parties using datasets and methodologies entirely outside our control
• We act solely as an implementation and configuration service for third-party AI technology
• We have no control over, and cannot modify, the underlying algorithms, training data, or core functionality of AI models
• Third-party AI providers may update, modify, or change AI models at any time without notice to us or you
7.3 AI Behavior Limitations and Unpredictability
Despite our reasonable configuration efforts, you acknowledge and accept that AI systems:
• May generate unexpected, inaccurate, inappropriate, offensive, or incorrect responses at any time
• May provide information that is outdated, incomplete, misleading, or contextually inappropriate
• May misunderstand questions or provide responses that do not align with your business practices, policies, or values
• May fail to follow configured guidelines, rules, or parameters in certain situations
• May generate responses that could be interpreted as advice, recommendations, commitments, or opinions
• Cannot be guaranteed to behave in a specific, predictable, or consistent manner in all situations
• May produce wildly different outputs based on subtle changes in phrasing, context, timing, or other factors beyond anyone’s control
• Do not possess human judgment, common sense, discretion, emotional intelligence, or reasoning capabilities
• May “hallucinate” or fabricate information that sounds plausible but is completely false
• May repeat or amplify biases present in their training data
AI BEHAVIOR IS INHERENTLY UNPREDICTABLE AND CANNOT BE FULLY CONTROLLED, REGARDLESS OF CONFIGURATION EFFORTS.
7.4 Prohibited AI Uses and What AI Cannot Do
AI systems configured by us are NOT designed, intended, or authorized to:
• Provide legal, medical, financial, tax, accounting, or any other professional advice
• Make binding commitments, promises, guarantees, or agreements on your behalf
• Enter into contracts or create legal obligations
• Handle emergency situations or provide critical support services
• Process sensitive personal information without proper safeguards and disclosures
• Make decisions that could result in physical harm, safety risks, or significant financial consequences
• Replace human judgment in high-stakes, sensitive, or legally significant situations
• Provide customer service for regulated industries without appropriate human oversight
• Act as a substitute for licensed professionals in any capacity
Despite these restrictions, AI systems may inadvertently attempt to provide such services due to the unpredictable nature of AI technology.
7.5 Your Obligations When Using AI Systems
You agree that you will:
• Review and monitor AI system outputs regularly and implement human oversight for all critical business functions
• Not rely solely on AI systems for professional advice, legal compliance, regulatory adherence, or business-critical decisions
• Inform customers, callers, and users that they are interacting with an AI system where required by law or industry standards
• Implement appropriate disclaimers about AI limitations in your customer-facing materials
• Comply with all call recording, consent, and AI disclosure laws in your jurisdiction
• Immediately report any concerning, inappropriate, or problematic AI behaviors or outputs to us
• Maintain written procedures for human escalation when AI cannot adequately handle a situation
• Train your staff on AI system limitations, risks, and oversight requirements
• Regularly review AI performance and accuracy
• Accept full responsibility for how AI systems represent your business
7.6 AI Recording, Monitoring, and Data Use
• AI interactions (calls, chats, messages) may be recorded and stored for quality assurance, training, service improvement, and legal compliance purposes
• You are solely responsible for complying with all call recording, wiretapping, and consent laws in your jurisdiction and the jurisdictions of your customers
• You must obtain all necessary consents and provide all required disclosures before recording AI interactions
• You must inform callers/users that interactions may be recorded and involve AI systems, as required by applicable law
• We may use anonymized and aggregated AI interaction data to improve our services and AI configurations
• AI conversation logs may be retained for extended periods for compliance, dispute resolution, and service improvement
7.7 AI System Updates and Changes
• Third-party AI providers may update, modify, or fundamentally change AI models and functionality at any time without advance notice
• Such updates may result in significant changes to AI behavior, capabilities, response quality, tone, or outputs
• Updates may improve some aspects of AI performance while degrading others
• We are not responsible for any changes to AI functionality caused by third-party provider updates
• We will use commercially reasonable efforts to reconfigure AI systems after significant provider updates, but cannot guarantee identical or even similar behavior after updates
• You acknowledge that AI system behavior may change over time due to factors entirely outside our control
7.8 Complete Disclaimer of AI Warranties
WE MAKE ABSOLUTELY NO WARRANTIES, GUARANTEES, OR REPRESENTATIONS REGARDING AI SYSTEMS, INCLUDING BUT NOT LIMITED TO:
• The accuracy, completeness, appropriateness, truthfulness, or reliability of AI-generated responses
• The consistency or predictability of AI behavior across different scenarios, time periods, or contexts
• AI systems’ ability to understand context, nuance, intent, sarcasm, cultural references, or complex situations
• The suitability, fitness, or appropriateness of AI systems for your specific business needs or industry
• AI compliance with industry-specific regulations, professional standards, or ethical guidelines
• The prevention of inappropriate, offensive, discriminatory, defamatory, or harmful outputs
• Uninterrupted, error-free, or reliable AI operation
• Compatibility with current or future AI technology changes or updates
• AI performance meeting any particular standard, benchmark, or expectation
AI SYSTEMS ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR REPRESENTATIVES SHALL CREATE ANY WARRANTY REGARDING AI SYSTEMS.
7.9 Comprehensive Limitation of AI Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, COSTS, EXPENSES, OR CLAIMS OF ANY KIND ARISING FROM OR RELATED TO AI SYSTEMS, INCLUDING BUT NOT LIMITED TO:
7.9.1 Incorrect or Harmful AI Responses
• Inaccurate, incorrect, misleading, false, or fabricated information provided by AI
• Inappropriate, offensive, discriminatory, defamatory, or harmful responses
• Responses that fail to represent your business accurately or professionally
• AI providing unauthorized advice, recommendations, or commitments
• AI making false claims, promises, or guarantees on your behalf
7.9.2 Business and Financial Losses
• Lost sales, revenue, or income of any kind
• Missed business opportunities, appointments, or leads due to AI errors, failures, or inappropriate responses
• Failed lead capture, qualification, or conversion
• Lost customers or clients due to poor AI interactions
• Costs of correcting AI errors or addressing customer complaints
• Refunds, credits, or compensation required due to AI failures
• Lost productivity or business interruption
7.9.3 Reputation and Brand Damage
• Harm to your reputation, brand image, public perception, or goodwill
• Damage to customer relationships or trust
• Negative reviews, social media backlash, or public criticism arising from AI interactions
• Loss of business due to damaged reputation
• Costs of reputation management or public relations efforts
7.9.4 Customer and Third-Party Issues
• Customer dissatisfaction, complaints, or disputes resulting from AI interactions
• Claims from customers alleging poor service, misinformation, or harm
• Third-party claims arising from AI-generated content or responses
• Employee or contractor claims related to AI system issues
7.9.5 Legal and Regulatory Issues
• Violations of industry regulations, professional standards, or licensing requirements arising from AI behavior
• Regulatory fines, penalties, sanctions, or enforcement actions
• Legal claims alleging AI provided unauthorized professional advice (legal, medical, financial, etc.)
• Privacy violations, data breaches, or unauthorized disclosures by AI systems
• Discrimination, harassment, or civil rights claims arising from AI outputs
• Violations of consumer protection, advertising, or marketing laws
7.9.6 Technical Issues and Failures
• AI system outages, malfunctions, errors, bugs, or failures
• Data loss or corruption in AI systems
• Integration failures or compatibility issues
• Performance degradation or quality decline over time
• Failures of underlying third-party AI technology
YOU EXPRESSLY AND UNCONDITIONALLY ASSUME ALL RISKS ASSOCIATED WITH THE USE OF AI-POWERED SYSTEMS IN YOUR BUSINESS.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD US COMPLETELY HARMLESS FROM ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS, OR EXPENSES (INCLUDING ATTORNEY FEES) ARISING FROM AI SYSTEM OUTPUTS, BEHAVIORS, OR ANY INTERACTIONS INVOLVING AI SYSTEMS WE CONFIGURED.
7.10 Your Sole Responsibility for AI Compliance
You are solely and exclusively responsible for:
• Ensuring all AI system use complies with applicable federal, state, local, and international laws and regulations
• Compliance with industry-specific regulations (HIPAA, GLBA, FINRA, state professional licensing laws, etc.)
• Obtaining all necessary consents, permissions, and authorizations for AI use and recording
• Implementing all required disclosures about AI use to your customers
• Determining whether AI systems are appropriate and legally permissible for your specific industry and use case
• Monitoring AI outputs for accuracy, appropriateness, compliance, and quality
• Maintaining adequate human oversight and intervention capabilities
• Training staff on AI limitations, risks, escalation procedures, and oversight requirements
• Implementing and enforcing policies for AI use within your organization
• Ensuring AI use does not violate any professional ethical obligations
• Managing customer expectations about AI capabilities and limitations
• Addressing and resolving any issues arising from AI interactions
WE PROVIDE NO COMPLIANCE ADVICE, GUIDANCE, OR ASSURANCES REGARDING AI SYSTEM USE IN YOUR BUSINESS OR INDUSTRY.
7.11 AI System Modifications and Ongoing Support
• The initial implementation includes a defined configuration and testing period as communicated to you at the time of purchase
• We will use reasonable efforts to adjust AI behavior based on your feedback during the initial implementation period
• After initial implementation, any modifications, retraining, optimization, or adjustments to AI systems will incur additional fees
• Significant changes to AI behavior, new use cases, or expanded functionality constitute separate service engagements
• You may request AI system changes, improvements, or refinements at any time, which will be evaluated and quoted separately
• Ongoing AI monitoring, optimization, and quality assurance are not included in implementation fees unless explicitly stated in your order or otherwise agreed in writing
• Emergency AI fixes for critical failures may be provided at our discretion, but ongoing maintenance requires a separate support agreement
7.12 No Guarantee of AI Availability or Continuity
• We make no guarantees that AI services will remain available indefinitely
• Third-party AI providers may discontinue, restrict, or significantly change their services at any time
• Changes to AI provider pricing, terms, or capabilities may affect our ability to provide AI services
• We reserve the right to discontinue AI service offerings with reasonable notice if third-party providers make such services commercially unfeasible
• You acknowledge that reliance on AI systems carries the risk of service discontinuation or significant changes
7.13 AI in Regulated Industries - Special Acknowledgment
If you operate in a regulated industry (healthcare, legal, financial services, insurance, real estate, etc.), you specifically acknowledge:
• AI systems may not be appropriate, permissible, or legally compliant for your industry
• You bear full responsibility for determining whether AI use complies with your industry’s regulations and professional standards
• AI systems are not HIPAA-compliant, FINRA-compliant, or compliant with any specific regulatory framework unless explicitly stated in writing
• Professional licensing boards may prohibit or restrict AI use in certain contexts
• You will consult with legal counsel and regulatory compliance experts before deploying AI in regulated contexts
• We provide no warranty or assurance that AI systems are suitable for use in regulated industries
8.1 Service Fees
You agree to pay all fees associated with your use of the Services, including:
• Subscription fees for Platform access (monthly, annual, or as specified)
• Implementation Service fees (project-based, hourly, or as specified)
• Usage-based fees (e.g., additional users, storage, communications, features)
• Setup fees, onboarding fees, or other one-time charges
All fees are stated in U.S. Dollars (USD) unless otherwise specified.
8.2 Billing and Payment
Payment Methods:
• We accept payment via credit card, debit card, ACH transfer, or other methods as specified
• Payment is processed through third-party payment processors (Stripe and others)
• You authorize us to charge your payment method for all fees when due
Billing Cycles:
• Subscription fees are billed in advance on a monthly or annual basis, as specified
• Implementation Service fees may be billed upfront, upon milestones, or as specified in your order or project proposal
• Usage-based fees are billed monthly in arrears
Payment Terms:
• Payment is due immediately upon invoicing unless other terms are specified
• Late payments may incur interest charges of 1.5% per month or the maximum allowed by law
• We reserve the right to suspend or terminate Services for non-payment
8.3 Taxes
All fees are exclusive of taxes. You are responsible for paying all applicable sales, use, value-added, goods and services, and other taxes, duties, and governmental charges (except for taxes based on our net income). If we are required to collect such taxes, they will be added to your invoice.
8.4 Price Changes
We reserve the right to change our fees at any time. For subscription services:
• We will provide at least 14 days’ notice before fee increases take effect
• Fee increases will apply at your next renewal date
• Your continued use of the Services after a fee increase constitutes acceptance of the new fees
8.5 Refunds and Cancellations
Cancellation Notice Requirement:
• Minimum 3 business days notice required - all cancellation requests must be submitted at least 3 business days before the end of your current billing period to take effect for that period
• Late cancellation requests - if you submit a cancellation request with less than 3 business days remaining in your billing period, your cancellation will take effect at the end of the following billing period
• Example: If you submit a cancellation request on the 29th of the month, and your billing cycle renews on the 1st, your cancellation will take effect at the end of the next month, and that next month will also be non-refundable
• Business days are Monday through Friday, excluding U.S. federal holidays
• This notice period allows us to properly process your cancellation and prevent unintended billing
Monthly Subscription Services:
• Monthly subscriptions can be cancelled at any time, subject to the 3-business-day notice requirement above
• No refunds are provided for the current billing period - once a monthly billing cycle begins, that month is non-refundable even if you cancel mid-month
• If a new billing period begins while we are processing your cancellation request (due to late submission), that period is also non-refundable
• You will continue to have access to Services through the end of the paid period
• Cancellation takes effect at the start of the next billing cycle (after the notice period)
Annual Subscription Services:
• Annual subscriptions may be eligible for prorated refunds if cancelled before the annual term ends, subject to the 3-business-day notice requirement
• Annual refund calculation: If you paid for an annual plan with a promotional discount (such as “pay for 11 months, get 1 month free”), refunds are calculated by dividing your total payment by 12 months, then subtracting completed months
• Example: If you paid $1,000 for an annual plan (11 months paid + 1 free month) and cancel after 3 months, the refund is calculated as: ($1,000 ÷ 12 months = $83.33 per month) × 9 remaining months = $750.00 refund
• Current month is non-refundable - the month in which you submit your cancellation request is not refundable, even if you cancel at the beginning of the month
• If submitted with less than 3 business days notice and a new month begins during processing, that additional month is also non-refundable
• Annual subscriptions may have specific cancellation terms outlined in your subscription plan details
One-Time Setup and Implementation Fees:
• AI Front Desk Setup Fee is non-refundable - once AI configuration and training services have begun, the one-time setup fee is non-refundable, even if you cancel your subscription within the first month
• Implementation Service fees are non-refundable - fees for account setup, configuration, design work, AI training, and other one-time services are non-refundable once work has commenced
• Setup and implementation fees are separate from subscription fees and remain non-refundable regardless of subscription cancellation timing
• Work completed prior to cancellation is billable and non-refundable
Project-Based Services:
• Cancellation terms are specified in your project proposal or order confirmation
• Work completed prior to cancellation is billable and non-refundable
• Milestone-based projects: Completed milestones are non-refundable
Refund Processing:
• Refund requests must be submitted in writing to [email protected]
• Outstanding balances must be paid - Any outstanding balances, unpaid invoices, or amounts owed must be paid in full before a refund will be processed
• Refund offset - Any amounts owed to us will be deducted from your refund amount. If outstanding balances exceed the refund amount, no refund will be issued
• Refund processing time: Up to 10 business days from approval date
• Refunds are issued to the original payment method
• Processing fees, transaction fees, and third-party costs are non-refundable
• Refunds are evaluated based on the terms outlined above
Non-Refundable Items:
The following are non-refundable under all circumstances:
• One-time setup fees (AI Front Desk setup, account configuration, etc.)
• Implementation service fees (design, training, integration work)
• The current billing period (monthly or the current month of an annual plan)
• Processing fees and third-party transaction costs
• Services already rendered or work already completed
• Add-on services or features already delivered
Refund Denials:
We reserve the right to deny refund requests in the following situations:
• Fraudulent or abusive refund requests
• Violation of our Terms of Service or Acceptable Use Policy
• Services already consumed or utilized
• Requests made after significant use of the Services
• Failure to follow cancellation procedures
Important Notes:
• Refunds do not include any promotional bonuses, free months, or credits applied to your account
• Partial refunds may be subject to a minimum processing fee
• Refund eligibility may be limited by payment processor policies
• Cancelling your subscription does not automatically trigger a refund - you must submit a formal refund request
8.6 Chargebacks
If you initiate a chargeback with your financial institution:
• You agree to attempt to resolve payment disputes with us directly before initiating a chargeback
• Initiating a chargeback may result in immediate suspension of your account
• We reserve the right to present evidence of Services rendered to your financial institution
• You remain liable for all fees, even if a chargeback is successful
• Fraudulent chargebacks may result in legal action and collection efforts
8.7 Collections
If your account becomes past due:
• We may suspend or terminate your access to Services
• We may send your account to a collections agency
• You will be responsible for all collection costs, including reasonable attorney fees
• Your account information may be reported to credit bureaus
9.1 Automatic Renewal
Unless you cancel before the end of your current subscription period:
• Your subscription will automatically renew for successive periods of the same length
• You will be charged the then-current subscription fee
• Renewal charges are processed using your payment method on file
9.2 Cancellation
To cancel your subscription:
• Submit a cancellation request to [email protected]
• Provide at least 3 business days notice before the end of your current billing period for cancellation to take effect for that period
• If submitted with less than 3 business days notice, cancellation takes effect at the end of the following billing period
• You will continue to have access to Services through the end of the paid period
• No refunds are provided for early cancellation or current/upcoming billing periods
• See Section 8.5 for complete cancellation and refund terms
9.3 Suspension for Non-Payment
If payment fails:
• We will attempt to charge your payment method multiple times
• You will receive email notifications of failed payments
• Your account may be suspended after 7 days of non-payment
• Your data may be deleted after 30 days of suspension
• You are responsible for updating your payment information
9.4 SMS/Text Messaging Communications and Compliance
Program Description:
Our SMS messaging program sends service-related communications to customers who have explicitly opted in to receive text messages. This may include:
• Appointment confirmations and reminders
• Service updates and notifications
• Account alerts and security messages
• Promotional offers and marketing communications (if you’ve opted in)
• Customer support responses
Opt-in is collected via web forms, account settings, or through explicit consent during service signup.
How to Opt-Out (Cancellation Instructions):
You can cancel SMS services at any time:
• Reply STOP to any text message from us
• You will receive a confirmation of your unsubscribe status
• No further SMS messages will be sent unless you re-opt in
• To rejoin, update your communication preferences in your account settings or contact us
Support and Help:
• Reply HELP to any text message for assistance
• Contact us at [email protected]
• Call us during business hours for support
Message Frequency and Rates:
• Message frequency varies based on your service usage and communication preferences
• Message and data rates may apply depending on your wireless plan
• For questions about your text plan, contact your wireless carrier
Supported Carriers:
Our SMS program works with all major U.S. wireless carriers, including:
• AT&T
• T-Mobile
• Verizon
• Sprint
• Most regional carriers
Carrier Liability Disclaimer:
Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier networks and is subject to factors beyond our control.
Age Requirement:
You must be 18 years or older to participate in our SMS messaging program.
TCPA and Regulatory Compliance:
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable federal and state laws regarding SMS communications. We:
• Only send messages to individuals who have explicitly opted in
• Maintain timestamped records of all opt-in and opt-out actions
• Process opt-out requests within 24 hours
• Respect all regulatory requirements for commercial text messaging
For privacy-related information about SMS data, please refer to our Privacy Policy.
10.1 Term
These Terms commence when you first access or use our Services and continue until terminated by either party in accordance with these Terms.
10.2 Termination by You
You may terminate your use of the Services at any time by:
• Cancelling your subscription as described in Section 9
• Ceasing all use of the Services
• Sending written notice to [email protected]
10.3 Termination by Us
We may suspend or terminate your access to the Services immediately, without prior notice, if:
• You violate these Terms or our Acceptable Use Policy
• You fail to pay amounts due
• You engage in fraudulent or illegal activity
• Your use of the Services poses a security risk or damages our systems or reputation
• We are required to do so by law
• We decide to discontinue the Services (with reasonable notice if feasible)
10.4 Effect of Termination
Upon termination:
• Your right to access and use the Services immediately ceases
• You remain responsible for all fees incurred prior to termination
• You must cease using all of our intellectual property
• We may delete your data after a reasonable period, unless required by law to retain it
• Sections of these Terms that by their nature should survive termination will survive
10.5 Data Retrieval
Upon termination, you may request a copy of your data within 30 days. After this period, we may permanently delete your data and will have no obligation to retain or provide it.
11.1 “AS IS” and “AS AVAILABLE” Basis
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
11.2 No Guarantee of Results
WE MAKE NO GUARANTEES OR WARRANTIES REGARDING:
• The results you will achieve from using our Services
• Business outcomes, revenue, conversions, or sales
• Communication deliverability rates or response rates
• System performance or effectiveness for your specific use case
• The accuracy, completeness, or reliability of any information or content
• Uninterrupted, timely, secure, or error-free operation of the Services
• Defects or errors being corrected
• The Services being free from viruses or harmful components
11.3 Third-Party Services and Content
We are not responsible for:
• The availability, accuracy, or content of third-party services, websites, or platforms
• Any products, services, or content provided by third parties
• Any damages or losses caused by your reliance on third-party services
• The performance or reliability of third-party integrations
11.4 Professional Advice Disclaimer
OUR SERVICES ARE FOR BUSINESS AND INFORMATIONAL PURPOSES ONLY. WE DO NOT PROVIDE:
• Legal advice
• Financial or investment advice
• Tax or accounting advice
• Professional consulting in regulated industries
• Compliance advice or guidance
YOU SHOULD CONSULT QUALIFIED PROFESSIONALS FOR ADVICE SPECIFIC TO YOUR SITUATION.
11.5 No Compliance Guarantee
WE DO NOT GUARANTEE THAT YOUR USE OF THE PLATFORM WILL COMPLY WITH APPLICABLE LAWS AND REGULATIONS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR BUSINESS PRACTICES, COMMUNICATIONS, AND USE OF THE PLATFORM COMPLY WITH ALL APPLICABLE LAWS INCLUDING TCPA, CAN-SPAM, GDPR, CCPA, AND INDUSTRY-SPECIFIC REGULATIONS.
11.6 Testimonials, Results, and Case Studies
Any testimonials, results, case studies, or success stories:
• Reflect the individual experiences of specific users
• Are not indicative of typical results
• Should not be interpreted as a promise or guarantee of similar results for you
• May have been achieved under specific circumstances that may not apply to you
11.7 AI Technology Disclaimer
AI-POWERED SYSTEMS UTILIZE THIRD-PARTY ARTIFICIAL INTELLIGENCE TECHNOLOGY THAT WE DO NOT OWN, CONTROL, OR OPERATE. DESPITE OUR CONFIGURATION EFFORTS:
• WE MAKE NO GUARANTEES ABOUT AI ACCURACY, APPROPRIATENESS, CONSISTENCY, OR BEHAVIOR
• WE CANNOT PREVENT ALL INAPPROPRIATE, INCORRECT, OFFENSIVE, OR UNEXPECTED AI OUTPUTS
• WE ARE NOT LIABLE FOR REPUTATION DAMAGE, FINANCIAL LOSS, CUSTOMER DISSATISFACTION, REGULATORY VIOLATIONS, OR OTHER HARM CAUSED BY AI SYSTEM RESPONSES OR BEHAVIORS
• YOU ASSUME ALL RISKS ASSOCIATED WITH AI SYSTEM USE IN YOUR BUSINESS
AI SYSTEMS DO NOT REPLACE HUMAN JUDGMENT AND SHOULD NOT BE RELIED UPON FOR LEGAL, MEDICAL, FINANCIAL, OR PROFESSIONAL ADVICE. SEE SECTION 7 FOR COMPLETE AI TERMS AND LIABILITY LIMITATIONS.
12.1 Types of Damages Excluded
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LEAD TO SERVICE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:
• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES
• DAMAGES RESULTING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR DATA
• DAMAGES RESULTING FROM ANY INTERRUPTION OR CESSATION OF THE SERVICES
• DAMAGES RESULTING FROM ANY BUGS, VIRUSES, OR MALICIOUS CODE
• DAMAGES RESULTING FROM ANY CONTENT OBTAINED THROUGH THE SERVICES
• DAMAGES RESULTING FROM ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT
• DAMAGES RESULTING FROM YOUR BUSINESS PRACTICES OR COMMUNICATIONS SENT THROUGH THE PLATFORM
• DAMAGES RESULTING FROM COMPLIANCE VIOLATIONS OR REGULATORY ACTIONS RELATED TO YOUR USE OF THE PLATFORM
• DAMAGES RESULTING FROM AI SYSTEM OUTPUTS, BEHAVIORS, OR INTERACTIONS
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE LESSER OF:
(A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR
(B) ONE HUNDRED DOLLARS ($100.00)
12.3 Essential Basis of Bargain
YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS:
• Reflect a reasonable allocation of risk between you and us
• Are an essential basis of our ability to provide the Services on an economically feasible basis
• Would not be offered without these limitations
12.4 Time Limitation on Claims
YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION AROSE. AFTER THIS PERIOD, SUCH CLAIM OR CAUSE OF ACTION IS PERMANENTLY BARRED.
12.5 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
13.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless Lead to Service, its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to:
• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights
• Any content you submit, post, or transmit through the Services
• Your business practices, including all communications, marketing campaigns, emails, SMS messages, or calls sent through or using the Platform
• Any claims that your communications or marketing practices violate TCPA, CAN-SPAM, Do Not Call regulations, GDPR, CCPA, or other applicable laws
• Claims from individuals alleging they did not consent to be contacted by you
• Regulatory fines, penalties, or enforcement actions related to your use of the Platform
• AI system outputs, behaviors, responses, or any interactions involving AI-powered systems we configured for you, including but not limited to claims of inaccurate information, inappropriate responses, unauthorized advice, reputation damage, financial losses, customer complaints, regulatory violations, or any other harm arising from AI interactions with your customers or third parties (as detailed in Section 7)
• Any defamatory, obscene, or illegal content you create or distribute
• Your negligence or willful misconduct
13.2 Defense of Claims
If we seek indemnification from you:
• We will promptly notify you of the claim
• You will have the right to control the defense and settlement of the claim
• We reserve the right to participate in the defense with counsel of our choice, at our expense
• You may not settle any claim without our prior written consent if the settlement would impose obligations on us or require us to admit fault
14.1 Informal Dispute Resolution
Before filing any formal legal action, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute through good-faith negotiation for at least 30 days.
14.2 Binding Arbitration
If we cannot resolve a dispute through informal negotiation, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Arbitration Terms:
• The arbitration shall be conducted by a single neutral arbitrator
• The arbitration shall take place in your county and state or remotely via videoconference
• The arbitrator’s decision shall be final and binding
• Judgment on the arbitration award may be entered in any court having jurisdiction
• Each party shall bear their own costs and fees, unless the arbitrator awards costs to the prevailing party
Exceptions to Arbitration:
Either party may seek equitable relief in court to:
• Prevent infringement of intellectual property rights
• Prevent disclosure of confidential information
• Enforce the arbitration agreement
14.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
14.4 Small Claims Court
Notwithstanding the arbitration agreement, either party may bring an individual action in small claims court if the claim qualifies.
14.5 Opt-Out Right
You have the right to opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.
15.1 Governing Law
These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
15.2 Exclusive Venue
For any disputes not subject to arbitration, you agree to submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Delaware.
15.3 Waiver of Jury Trial
TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS.
16.1 Confidential Information
During the course of our relationship, each party may share confidential information with the other. “Confidential Information” includes:
• Business strategies, plans, and financial information
• Customer lists, data, and information
• Proprietary methodologies, processes, and know-how
• Technical information and trade secrets
• Any information marked as confidential
16.2 Confidentiality Obligations
Each party agrees to:
• Use Confidential Information only for the purposes of performing under these Terms
• Protect Confidential Information with the same degree of care used to protect its own confidential information
• Not disclose Confidential Information to third parties without prior written consent
• Limit access to Confidential Information to employees and contractors who have a need to know
16.3 Exceptions
Confidentiality obligations do not apply to information that:
• Is or becomes publicly available through no fault of the receiving party
• Was rightfully in the receiving party’s possession before disclosure
• Is independently developed by the receiving party
• Is rightfully received from a third party without restriction
• Must be disclosed pursuant to law, regulation, or court order
16.4 Data Protection
Our collection, use, and protection of your personal information and data is governed by our Privacy Policy. By using our Services, you acknowledge that you have read and understand our Privacy Policy.
17.1 Your Representations
You represent and warrant that:
• You have the legal authority to enter into these Terms
• Your use of the Services will comply with all applicable laws and regulations
• All information you provide to us is accurate, current, and complete
• You own or have the necessary rights to all content you submit through the Services
• You will comply with all applicable laws when using the Platform, including TCPA, CAN-SPAM, GDPR, CCPA, and industry-specific regulations
• You will obtain all necessary consents before contacting individuals through the Platform
• You will maintain accurate records of consent and comply with opt-out requests
• You acknowledge and accept the limitations and risks of AI-powered systems as described in Section 7
• You will implement appropriate human oversight and monitoring of AI systems
• You understand AI systems may provide inaccurate or inappropriate responses
17.2 Compliance Acknowledgment
You specifically acknowledge and agree that:
• You are solely responsible for ensuring compliance with all marketing and communication laws
• Lead to Service is a technology provider, not a marketing agency or lead generation service
• We do not control, review, or approve the content or targeting of your communications
• We have no liability for your business practices or compliance violations
• You will immediately cease any practices that violate applicable laws
18.1 Entire Agreement
These Terms, together with our Privacy Policy, your order confirmations, and any written agreements executed between you and Lead to Service, constitute the entire agreement between you and Lead to Service regarding the Services and supersede all prior agreements, understandings, and communications.
18.2 Amendments and Modifications
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
• Updating the “Last Updated” date at the top of these Terms
• Posting the revised Terms on our Website
• Sending email notification to your account email address (for material changes)
Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and cancel your account.
18.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
18.4 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
18.5 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
18.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights. The Terms are solely for the benefit of you and us.
18.7 Force Majeure
We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to:
• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, riots, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Internet outages or telecommunications failures
• Failures of third-party service providers
• Power outages or equipment failures
18.8 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us. You have no authority to bind us or make commitments on our behalf.
18.9 Notices
All notices required or permitted under these Terms shall be in writing and delivered to:
For Lead to Service:
MANZ, LLC (Lead to Service)
Email: [email protected]
For You:
To the email address associated with your account
Notices are deemed delivered when sent via email or three (3) business days after being sent via certified mail.
18.10 Export Compliance
You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or sanctions.
18.11 Survival
The following sections shall survive termination of these Terms: Intellectual Property Rights, Fees and Payment, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, Confidentiality, and any other provisions that by their nature should survive.
If you have questions, concerns, or complaints regarding these Terms of Service, please contact us at:
MANZ, LLC (Lead to Service)
Email: [email protected]
Website: https://leadtoservice.com
For general customer support inquiries, please contact [email protected].
By accessing or using our Services, you acknowledge that:
• You have read and understood these Terms of Service
• You have read and understood our Privacy Policy
• You agree to be bound by these Terms and our Privacy Policy
• You consent to our collection, use, and processing of your information as described in our Privacy Policy
• You understand and accept the risks associated with using our Services
• You understand that you are solely responsible for compliance with all applicable laws when using the Platform
• You understand the limitations and risks of AI-powered systems as described in Section 7
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
Effective Date: This Terms of Service is effective as of the date you first access or use the Services.
© MANZ, LLC. All rights reserved.